Before accepting our delivery please inspect the outside of the package for signs of tampering or physical damage. If necessary please refuse delivery. If the delivery is accepted and there is damage from shipping the customer has to file a claim with the delivery company (UPS, Purolator, or FedEx). TOP PC will provide as much assistance as possible. If a damaged package is accepted when being delivered and there is damage to the product, the customer will be responsible for any charges that may occur in getting a replacement or refund, such as shipping costs.
Standard shipping is FREE within most of Canada and the U.S. for all orders. A $20 fee applies for shipping to Alaska, Hawaii, Puerto Rico, Yukon, Nunavut and Northwest Territories. If you would like expedited next day or 2 day delivery please contact us for the cost of this.
At this moment TOP PC ships orders via UPS or Purolator. All appropriate packaging materials are used to meet the shipping requirements of UPS and Purolator.
Once an order is placed TOP PC will take 1 to 2 business days to process the order and have it shipped out. Shipping time for the product(s) that are shipped vary based upon the level of shipping that was chosen at the time of purchase. Both shipping services have an estimated shipping time of 1 to 5 business days.
Once your order is shipped our shipping department will send you a tracking number by email to the email address listed on your account file. (Please make sure your email address is correct). Please note that the tracking number is activated in the following day and your order may already be out for delivery by the time you get the email.
Unfortunately we cannot deliver to P.O. Boxes.